VIPER Q PRORefund Policy
This policy explains refund handling for VQPro digital software purchases in Australia.
1. Digital product delivery
VQPro is delivered digitally after payment verification. Once the download has been made available, change-of-mind refunds are generally not provided unless required by law.
2. When a refund or remedy may be available
If the software has a problem that is covered by Australian Consumer Law, we will assess the issue and provide the appropriate remedy. Depending on the situation, that may include help to resolve the problem, replacement access, repair/update, refund, or another remedy required by law.
3. Major and minor problems
For a major problem covered by consumer guarantees, you may be entitled to reject the product and choose a refund or replacement. For a minor problem, we may first provide support, repair, update, replacement access, or another reasonable remedy.
4. Issues that are usually not refundable by themselves
- Change of mind after purchase.
- Failure to read stated Windows requirements before purchase.
- Using a 32-bit version of Windows where 64-bit Windows 10/11 is required.
- Running the app from inside the ZIP instead of extracting it.
- Moving VQPro.exe out of its folder instead of creating a shortcut.
- Forgetting or losing your master password. VQPro is zero-knowledge and has no password recovery.
- Losing, deleting, overwriting, or failing to back up your own vault data. VQPro does not keep customer vault backups.
5. Installation support first
Most launch problems are caused by Windows extraction, shortcut creation, SmartScreen prompts, 32-bit Windows, running from inside the ZIP, or moving the EXE out of its folder. Contact support before requesting a refund so we can check the issue properly.
6. How to request a review
Email admin@viperqpro.com with your purchase email, Windows version, VQPro version, screenshots if helpful, and a clear description of the problem. Do not send passwords, seed phrases, private keys, wallet contents, vault contents, or sensitive private files.
7. Payment provider processing
Refunds, where approved or required by law, may need to be processed through the payment provider that handled the purchase. VQPro does not store full payment credentials, card numbers, CVV, bank details, or wallet payment details.
8. Australian Consumer Law
Nothing in this Refund Policy excludes, restricts, or modifies any consumer guarantee or remedy that cannot lawfully be excluded, restricted, or modified under Australian Consumer Law.